Flagship service
Nearshore ERP support, AI-augmented.
Nearshore ERP & business applications support means running implementation, customization, and L2/L3 managed support for ERP stacks (SAP, Oracle, NetSuite, Microsoft Dynamics 365) and adjacent business apps (ServiceNow, Power Platform) with senior consultants in your time zone — not on a 12-hour offshore handoff. Polaris adds AI agents on top: ticket triage, knowledge retrieval, regression testing, and ops automation that cut manual hours and lift response SLAs.
Supported platforms
SAP (S/4HANA, ECC, BTP) · Oracle (Fusion, NetSuite, JDE) · Microsoft Dynamics 365 (F&O, BC, CE) · Power Platform · ServiceNow · custom business apps that wrap your ERP.
What you get
- Managed L2/L3 support with clear SLAs
- Implementation and rollout delivery
- Customization, RICEF objects, integrations
- Data migration and post-go-live stabilization
- AI agents for ticket triage, runbook retrieval, regression
- EU-based delivery with GDPR-compliant data handling
When this fits
- — Your current ERP partner is slow, expensive, or 12 time zones away.
- — You're rolling out a new module or migrating (ECC → S/4, Dynamics on-prem → cloud).
- — You want AI applied to support ops, not as a slideware promise.
- — You need senior consultants without big-four overhead.